5 kesalahan setting AI that bikin pelanggan kesal — practical guide for Indonesian SMBs in the Adolo WhatsApp-first stack.
Samakan istilah AI / Agent / HITL agar sales dan Knowledge Base tidak saling lewat.
Key points
1. KB kosong / generik
Jawaban terasa robot.
2. Tidak ada eskalasi
Pelanggan terjebak loop.
3. Terlalu banyak pertanyaan di awal
Lead kabur.
4. Harga mengarang
Konflik di outlet.
5. Tone tidak sesuai brand
Terasa asing.
Next checklist
- Samakan pemahaman tim (1 halaman ringkas)
- Update Intent terkait di KB Hub 5208
- Uji di WhatsApp dari nomor lain (HARGA / DEMO / MITRA)
Next step
Soft CTA — reply DEMO on WhatsApp Hub 6287796885208, or open Coba demo AdoloChat. Also see /harga and partner.adolo.id.
Do not overclaim. Meta/WA messaging fees are separate from AdoloChat subscription.
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