3 contoh alur: balas → qualify → jadwal → manusia ambil alih — practical guide for Indonesian SMBs in the Adolo WhatsApp-first stack.
Samakan istilah AI / Agent / HITL agar sales dan Knowledge Base tidak saling lewat.
Key points
1. Resto: balas menu → tanya porsi → jadwal ambil → kasir konfirmasi bayar
AI kerja; manusia exception.
2. Kafe: booking meja → jumlah orang → reminder → host konfirmasi
Kurangi no-show.
3. Bengkel: gejala → estimasi kasar → janji datang → mekanik ambil alih
Jangan diagnosa final di bot.
Next checklist
- Samakan pemahaman tim (1 halaman ringkas)
- Update Intent terkait di KB Hub 5208
- Uji di WhatsApp dari nomor lain (HARGA / DEMO / MITRA)
Next step
Soft CTA — reply DEMO on WhatsApp Hub 6287796885208, or open Coba demo AdoloChat. Also see /harga and partner.adolo.id.
Do not overclaim. Meta/WA messaging fees are separate from AdoloChat subscription.
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