7 mitos “pakai ChatGPT = sudah AI Agent” that merugikan UMKM — practical guide for Indonesian SMBs in the Adolo WhatsApp-first stack.
Samakan istilah AI / Agent / HITL agar sales dan Knowledge Base tidak saling lewat.
Key points
1. ChatGPT di HP = sistem jualan
Belum tentu ada tahap & HITL.
2. Copy-paste jawaban = agent
Agent butuh peran & tool.
3. Tanpa KB usaha sudah cukup
Halusinasi mudah.
4. Tanpa manusia tetap aman
Kasus sensitif butuh orang.
5. Sekali prompt untuk selamanya
KB perlu dirawat.
6. Semua vendor sama karena “pakai AI”
Cek loop sampai order.
7. Gratis selalu lebih baik
Lead tercecer bisa lebih mahal.
Next checklist
- Samakan pemahaman tim (1 halaman ringkas)
- Update Intent terkait di KB Hub 5208
- Uji di WhatsApp dari nomor lain (HARGA / DEMO / MITRA)
Next step
Soft CTA — reply DEMO on WhatsApp Hub 6287796885208, or open Coba demo AdoloChat. Also see /harga and partner.adolo.id.
Do not overclaim. Meta/WA messaging fees are separate from AdoloChat subscription.
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